PRIVACY POLICY

At Micasino.com, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy aims to inform you about how we collect, use, process, and protect your personal data when you access and use our services. By using our Website and services, you accept and consent to the practices described in this policy.

At MCSN GROUP PERU S.A.C. (hereinafter referred to as “Micasino.com”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy aims to inform you about how we collect, use, process, and protect your personal data when you access and use our services, in accordance with Law No. 29733, the Personal Data Protection Law, and Supreme Decree No. 003-2013-JUS, Regulation of Law No. 29733. By using our Website and services, you accept and consent to the practices described in this policy.

1. Introduction

1.1 At Micasino.com, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, process, and protect your personal data.
1.2 The terms "we," "our," or "us" refer to Micasino.com, and the term "Website" refers to this online portal. The pronouns "you," "your" or "yours" refer to you, the user of the Website.

2. Categories of Personal Data We Collect

2.1 At Micasino.com, we collect and process the following categories of personal data. This list is not exhaustive and may include other data in accordance with applicable laws or our operational needs.

2.2 Personal data: Name, surname, tax identification number, date of birth, and identification documents (e.g., passport).
2.3 Contact data: Address, phone number, email address, and other related data.
2.4 Financial data: Information about bank accounts, financial transactions, payments received/sent, among others.
2.5 Website Activity Data: Information about bets placed, winnings received, payments and withdrawals, preferred games, interactions with customer support, among others. This includes:

• Unique identifiers: IP address, device ID.
• Location: Time zone, city, region, country, language.
• Technical information: Details about the platform, loading errors, interaction times.

2.6 Use of Data: The collected data is used to manage your account, provide security, conduct marketing, and fulfill our legal obligations.
2.7 Health-related Data (gambling addiction): In compliance with legal requirements, we process data related to gambling addiction to promote responsible gaming.

3. Reasons and Purposes for Processing Personal Data

3.1 We process your personal data when one of the following conditions applies:
3.1.1 The need to fulfill a contract.
3.1.2 Compliance with legal obligations.
3.1.3 Protection of our interests or those of third parties.
3.1.4 Obtaining your consent.

3.2 Purposes of data processing:
3.2.1 Providing the requested services.
3.2.2 Sending administrative information (policy updates, terms, and conditions).
3.2.3 Sending marketing information about products, services, events, etc.
3.2.4 Assessing and mitigating risks of money laundering and terrorist financing.
3.2.5 Complying with requests from government authorities.
3.2.6 Managing legal claims and other interests.
3.2.7 Offering additional services.
3.2.8 Advertising and commercial prospecting.
3.2.9 Statistical, historical, or scientific purposes.
3.2.10 Profiling analysis.

4. Automated Decision-Making and Profiling

4.1 We use automated algorithms and profiling to enhance user experience, personalize services, and support operational decisions. These profiles may influence content personalization, product recommendations, and internal decisions.
4.2 The algorithms do not engage in unlawful discrimination and are based on statistical analysis and behavioral patterns.
4.3 The processed information enables us to tailor services and communications to the individual needs of users.

5. Data Retention Period

5.1 The retention period for your data will be indefinite, as the information is required to fulfill our contractual and legal obligations, as well as our anti-money laundering and counter-terrorism financing policies.

6. Deleting Information

6.1 Users may delete certain personal data when permitted by our services. However, some data required by local laws cannot be deleted or modified.

7. User Rights

7.1 Right to File Complaints with MINCETUR

In accordance with the laws of the Republic of Peru, users are informed that if they believe their consumer rights have been violated, they have the right to file a formal complaint with the Ministry of Foreign Trade and Tourism (MINCETUR).

Phone: (51-1) 5136100 extensions 2140-2143
Website: https://www.gob.pe/mincetur

The company reaffirms its commitment to addressing user inquiries, complaints, and any issues related to its services before users seek intervention from the relevant authorities.

7.2 Protection of Personal Data

We respect our users' rights regarding the protection of their personal data, in compliance with Law No. 29733 - Personal Data Protection Law and its regulation approved by Supreme Decree 003-2013-JUS.

If a player wishes to access, rectify, oppose, or delete their personal data, they may submit a written request to our customer support team at soporte@micasino.com.

8. Third Parties and Data Sharing

At Micasino.com, we are committed to protecting your privacy. We do not sell or share your personal data with unrelated third parties. However, it is important to note that we may share your information with service providers and regulatory authorities under specific circumstances.

• Service providers: We may share your data with external companies that help us operate and improve our services, such as payment processors, technical support providers, and analytics platforms. These providers only have access to the data necessary for their functions and are required to maintain confidentiality.
• Regulatory and legal authorities: If required by law or regulatory bodies, such as in cases of compliance requirements or fraud investigations, we may share your data with the relevant authorities.

9. Cookies and Similar Technologies

• 9.1 We use cookies and similar technologies to enhance the user experience. By continuing to browse the Website, you accept the use of cookies, although you can disable them if you prefer.
• 9.1.1 Strictly Necessary Cookies: These are essential for the basic functioning of the requested services.
• 9.1.2 Performance Cookies: These collect information about site usage to improve the experience.
• 9.1.3 Functionality Cookies: These remember preferences and customized settings.
• 9.1.4 Advertising Cookies: Used to display relevant ads both on our site and on other websites.

10. Commitment to User Security

10.1 We make great efforts to ensure the secure storage and processing of your data. However, no system is 100% secure, and we do not guarantee the security of data you choose to store or transfer outside our systems. You acknowledge and agree that the security measures we implement and maintain are intended to protect your personal data and provide an appropriate level of security relative to the risk of handling your personal data.

10.2 You agree that you are responsible for the use of our services, especially regarding the proper use of our services to ensure a level of security proportional to the risk of handling your personal data. You must also secure your authorization credentials, as well as the systems and devices you use to access your account. Please change your authorization credentials periodically.

11. Prevention and Management of Financial Risks

11.1. Prevention of Money Laundering and Terrorist Financing
At Micasino.com, we strictly comply with applicable local laws and regulations regarding the prevention of money laundering (AML) and the financing of terrorism (CFT). In compliance with current regulations in the jurisdictions where we operate, we implement comprehensive measures to ensure that our services are not used for illegal activities.

These measures include, but are not limited to:

• Identity Verification: We conduct a Know Your Customer (KYC) identity verification process for all our customers, requiring documentation and validating users’ identities during registration.
• Continuous Monitoring: We analyze user transactions for suspicious activities and employ advanced systems to detect irregular patterns that may indicate money laundering or terrorist financing.
• Reporting to Authorities: If we detect suspicious activities, we immediately report them to the relevant authorities, as required by law.

We ensure that all our operations align with the local regulations of each country in which we operate, protecting both our users and the integrity of the global financial system.

11.2 Comprehensive Financial Risk Management
We have implemented controls to protect the interests of our users and the integrity of our operations:

• Identification and mitigation of risks.
• Internal controls and regular audits.
• Incident policy and response to security breaches.

11.3 Transparency and Collaboration with Mincetur
We comply with Mincetur's local regulations and collaborate in submitting reports on our compliance policies.

12. Adjusting Notifications and Email Preferences

12.1 The Company provides you with a way to opt out of our Marketing notifications. The easiest way to do this is by following the unsubscribe link at the bottom of each email. You may also contact our customer service team.

12.2 Please note that administrative or service-related emails (e.g., to confirm deposits or notify you of updates to our Privacy Policy or Terms of Service) do not offer an opt-out option, as they are necessary to provide the services you have requested.

13. Information about the Privacy Policy

13.1 The Company reserves the right to modify, rectify, expand, replace, and delete its Privacy Policy at any time, so it is your responsibility to review it from time to time. If we make any changes to the Privacy Policy, the updated version will be posted on the Website promptly, and we will notify the areas where changes have been made. The new version will take effect and be applicable to the general public from the moment it is published on the website. If you reject any of these changes, you should stop using the services and request the closure of your account.

14. Contact and Complaint Resolution

14.1 Any questions or comments regarding the Privacy Policy can be sent by mail to the address mentioned below or via email to ayuda@micasino.com. You can use this email to contact our Data Protection Officer (DPO). To ensure a prompt response, please write "ATTN: DPO" as the subject of the email.

14.2 If you have a legal complaint that cannot be resolved through negotiations with us, you have the right to file a complaint with the Data Protection Authorities. Such authorities expect that you have first addressed your complaint to us in an attempt to resolve the issue before escalating the matter.

15. Website Users’ Consent

15.1 Micasino.com informs that users' acceptance of this Policy implies that they have read all aspects of the present Policy, agree with them, and consent to all the conditions outlined. By accepting this Policy, users authorize Micasino.com to process their personal data according to the purposes, treatments, and other conditions specified in the Policy.