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GENERAL CONDITIONS

 

I. INTRODUCTION: 

1.1 Please read the Terms and Conditions below carefully before using our MiCasino.com platform (hereinafter referred to as "the Site"). By using or accessing any section of the Site, you are implicitly accepting the terms and conditions of the Site.

Terms and conditions (hereinafter referred to as "the Terms"):

  • Terms and Conditions.
  • The specific terms of advertising campaigns, bonuses and special promotions offered on our Site.
  • The specific rules of the games available on our website, which you will have access to through these links.
  • Other terms and conditions that you must accept in order to make use of certain sections and services available on our Website.

1.2 If you do not agree with any of the conditions, the terms of the advertising campaigns, bonuses and special promotions will prevail over the other Terms.

1.3 If you disagree with any of our terms and refuse to comply with them, we ask that you refrain from opening an account or using any of the services we offer to through our website. If, on the other hand, you decide to continue using the Website, you are implicitly accepting our Terms.

1.4 Unless otherwise specified, the use of the pronouns "we", "us" or "our" in the Terms and Conditions will always refer to the Company, while the use of "you", "your", "customer" will always refer to the person using the Website and who must accept the Terms.

1.5 The Company offers access to games only through its network, which protects any sensitive information through encryption.

1.6 This website is licensed, licensed and regulated by the Government of Curaçao.

1.7 This website is operated by the licensee, MIC Group Entertainment N.V., incorporated in Curaçao, registered under company number 160504 and having its registered office at Abraham de Veerstraat 9, Curacao (hereinafter referred to as the "Company").

1.8 Lesguillon Limited, a company under the laws of Cyprus, with company number HE 427647 and with its registered office at 75 Prodromou Avenue, 2063, Nicosia, Cyprus, provides us with services of payment management to enable us to process financial transactions with you. Regardless of in the foregoing, Lesguillon Limited is not a party to the legal contract between you and us. You are exclusively bound by the Company for the provision of all services available on the Website.

II. REGULATORY REQUIREMENTS AND LIMITATIONS

2.1 You may only use the services provided on the Website if you have reached the legal age according to the regulations of your country and are at least 18 (eighteen) years old. By accepting the Terms, you are guaranteeing that you comply with the above age restrictions, otherwise you will immediately leave the website.

2.2 The Company makes no warranties of any kind with respect to your use of the Site, particularly in the event that gambling is prohibited, regulated or unregulated in your country or region. It is your responsibility at all times to be aware of the laws of your country regarding online gambling and the use of the Site. Before you open an account on the Site, and thereafter each time you use it, you should check the regulations in your country or region. By using this website, you warrant that you are legally allowed to gamble online. If at any time online gambling becomes illegal or restricted in your region or country, you must immediately close your account and stop using the services offered on the Site.

2.3 Citizens and residents of the following countries (the "Excluded Countries and Regions"): Afghanistan, Australia, Belarus, Bulgaria, Curacao, Cyprus, Estonia, Greece, France, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Netherlands, Portugal, Spain, Ukraine (including the territory of Crimea), the United Kingdom and the United States are not entitled to open accounts on our Site or top up with funds monetary their accounts. We reserve the right to change the list of Excluded Countries and Regions in our sole and absolute discretion and without notice. All of these changes will be posted on our web periodically. It is your responsibility to check the Terms frequently to ensure that you are not located in any of the Excluded Countries or Regions. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Site, and to immediately close your account if you have previously opened your account.

2.4 In addition to the excluded jurisdictions mentioned above, please note that some of the software providers represented on our website prohibit customers from certain jurisdictions place bets or use their respective software, as indicated in the "Additional Territorial Restrictions" in these General Terms and Conditions. By accessing such software, you warrant that you are not a national or resident of such jurisdictions.

III. YOUR ACCOUNT

3.1 In order to enjoy our website and all its functions, you must open an account.

3.2 Your account on the Website must be registered under your correct name and you may only open one account per person, per address, per phone/email number and per IP address. Any other account you open on the Site will be considered a "Duplicate Account". You must refrain from creating Duplicate Accounts, including accounts with false names or other credentials. If you open or attempt to open one or more Duplicate Accounts, we reserve the right to close one or all accounts without any compensation and in addition to the following penalties will apply to you:

3.2.1 Any action taken through a duplicate account will be considered invalid.

3.2.2 Any promotion that a duplicate account has subscribed to will be cancelled.

3.2.3 All winnings obtained through a matched account will be voided. Any withdrawals already made will be reversed and the client must return the funds to the Company.

3.2.4 Any Duplicate Account will be closed with no option to reactivate it.

3.2.5 The company assumes no responsibility for any losses in additional accounts and is not responsible for any loss or damage arising from gambling.

3.3 You must keep your username and password confidential and not disclose it Information to third parties. You are solely responsible for any type of action and/or transaction that is carried out using your account. Any third party who logs into your account using the correct username and password will be deemed to be you and therefore any transactions made will be valid. The Company is not responsible in the event of third parties accessing your account, or for any loss related to the unauthorized use of your account; Your use of your account, whether or not authorized, will be considered your own use and will therefore be valid.

3.4 It is strictly forbidden to use another person's username and password to access the Site.

3.5 You will need to keep your profile details updated on the platform, making updates every six months. This action is necessary to validate your identity and ensure your security. Any modification in the registration data must be notified immediately to the platform.

3.6 When accessing your account, it is important to keep in mind that if you unsuccessfully attempt to log in more than three times due to invalid credentials, it will be temporarily suspended as a measure preventive for two hours.

3.7 If you are unable to log in, you can use self-management to reset your password by following these steps:

3.7.1 Head to our homepage on https://micasino.com/.

3.7.2 In the top right corner of the page, you will find the "Login" button. Click on it.

3.7.3 Inside the access box, you will find the "Reset password" option. Select.

3.7.4 You will be asked to enter your email associated with the platform. Enter it and click on "Recover Password".

3.7.5 You will receive an email with a link that will allow you to set a new password.

3.8 If you follow these steps without success, we recommend that you contact our customer service or support team via chat. Please note that the verification and password reset process has a 24-hour verification window.

3.9 Users in the Republic of Peru will have the option of "Session limits" available in their user panel where they can limit their activity sessions on the web platform to a certain time, once this period is exceeded the session will be automatically closed. This section is available exclusively to Peruvian customers registered in micasino.com. 

3.10 Users in the Republic of Peru will be able to create "Session Alerts", from their user panel they will set alerts that have a range of 15 minutes to 8 hours for when their activity session exceeds a certain time. This section is available exclusively to Peruvian customers registered in micasino.com.

IV. YOU WARRANT THAT

4.1 By opening and using an account on the Site, you warrant that:

4.1.1 He is acting on his own behalf.

4.1.2 He/she is a competent and law-abiding citizen.

4.1.3 You do not suffer from a gambling addiction, you are not using the Web under the influence of alcohol, drugs or other substances.

4.1.4 All the data and information you have provided during your registration on the Website are true and real, and you undertake to update this information in the event of any changes.

4.1.5 You understand and accept the risk of monetary loss while using our services.

4.1.6 You warrant that you are not using money received illegally or from illicit sources.

4.1.7 You guarantee that you will not make fraudulent or collusive use, as well as do not have direct or indirect collusive intentions with another customer of the Website.

4.1.8 The credit/debit card or any other payment method you use to top up your account belongs to you, is not stolen and is not a lost item. The company reserves the right to close any account and void profits in case of suspected default.

4.2 By opening an account on this Site, you warrant that you have never previously registered an account on this platform, nor have you received money from an account that has belonged to someone else.

4.3 By opening an account on this Site, you warrant that the information provided is accurate and complete, as requested in the registration form.

4.4 The user of Peruvian nationality declares and guarantees that he is not registered in the Registry of Persons Prohibited from Accessing Establishments Intended for the Exploitation of Casino Games and Slot Machines, maintained by the General Directorate of Casino Games and Slot Machines or its equivalent, dependent on MINCETUR or competent authority in his jurisdiction. In the event that the user is registered in such a registry, he undertakes not to attempt to create a gaming account on Micasino.com. Failure to comply with this provision will result in immediate termination of the account and forfeiture of any associated balance or winnings.

V. AGE, IDENTITY AND OTHER VERIFICATION 

5.1 You must provide us with all the information we request to administer your account, Verify your identity or the source of funds deposited into your account. This includes (but is not limited to) duly certified identification, proof of residence, proof of ownership and transaction histories of the payment methods used for a period of up to 12 (twelve) months, including bank or credit/debit card statements, etc. You must provide these documents and information within 10 (ten) days of making the request. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we request, including permanently closing your account if you do not do so in time.

VI. ACCOUNT BALANCE, DEPOSITS AND WITHDRAWALS

6.1 By opening an account on the Web, you agree that financial transactions connected to your account will be processed directly by the Company, a payment system operator, and/or a third party designated by the Company for the specific performance of this activity.

6.2 The deposit or withdrawal of funds will be made through the payment system of your choice (among those available on the Website). Whenever possible, withdrawals will be processed using the same

6.3 For the processing of deposits and withdrawals, all MiCasino.com users must confirm their identity by attaching images of their personal credentials in the "Documentation" button available from your user panel. This information is strictly confidential and must be adhered to as set forth in the terms and conditions of our platform.

6.4 Your account balance does not work in the same way as your bank balance and therefore cannot be subject to insurance, asset backing, or guarantees of any other kind. A deposit or its balance does not earn interest.

6.5 By making a deposit, you grant the Company permission to debit your balance for any penalties or fees in connection with your activity, as provided by the terms or applicable law. You also agree to avoid withdrawing deposited funds, voiding any deposits made, and agree to compensate the Company for any costs arising from any returns or withdrawals.

6.5.1 The minimum and maximum amounts of deposits and withdrawals on the platform exclusively for the Republic of Peru are made up of the following:

    • Deposit: Minimum amount S. 10 and Maximum: S/25,000
    • Withdrawal: Minimum Amount S/ 25 and maximum S/ 150,000

6.5.2 Users in the Republic of Peru may set their maximum daily deposit amount, respecting the limit set in clause (6.5.1). This configuration can be done in your user profile, in the responsible gaming section.

6.6 The Company reserves the right to define at its discretion the minimum and maximum deposit amount into an account.

6.7 No refund can be completed once the purported deposit (including the bonus) has been played using the Services.

6.8 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a player alleges that another person (or a minor) has accessed their player account.

6.9 We reserve the right to withhold any refunds or reverse transactions until the identity of the player account user is properly established to our satisfaction. You agree to provide, should we require it, your Identity Document (Passport, Driver's License, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement, etc.), also, Verification of your Payment method ownership may be required. If such documentation is not provided within ten (10) days of Our request, then such refund or reverse transaction will not be effected, Your Player Account will be closed and You will forfeit all funds in Your Player Account, such decision being final. binding and unappealable.

6.10 If you were funding your account with a credit card, we reserve the right to pay for all withdrawal requests up to the full amount deposited as a refund for purchases you have made.

6.11 If any credit card purchases are deemed to pose an unacceptable risk for legal or security reasons, either by our credit card processors or by our in the KYC department, the Casino will initiate refunds of all such transactions to the credit card and notify all the appropriate authorities.

6.12 If, for any reason, you are not satisfied with our services and request a refund for the balance you currently have in your account. Before a refund is processed, all bonuses and winnings from your balance will be deducted before calculating the amount to be refunded.

6.13 You acknowledge and agree that the Company generally does not offer refunds of funds deposited into your account. However, we may consider a refund in case you have had technical problems that have prevented you from using our website and other exceptional circumstances. To avoid confusion, the decision to refund a customer or not will always be made, solely and exclusively, at the discretion of the company.

6.14 You will be able to withdraw winnings from your account by submitting a withdrawal request. We will process such a request based on our withdrawal rules, mentioned in the terms.

6.15 The minimum rollover requirements prior to a withdrawal are x1 (one). If the total bet (the amount of bets placed) is less than the deposit amount, we reserve the right to cancel all winnings and charge a commission of 10% (ten percent) (never less than USD 0.50 (fifty cents) of the amount of the last deposit as transaction fees.

6.16 In case a user makes a deposit using any payment method and wishes to withdraw funds without having met the established rollover requirement, a 15% commission will be applied on the amount to be withdrawn as transaction fees. This fee will be automatically deducted from the total amount to be withdrawn before processing the request.

6.17 Any withdrawals that are subject to a transaction fee will be assessed and only approved by the KYC department. The KYC department reserves the right to review and approve such withdrawal requests in accordance with the policies established by the company.

6.18 General Rollover Requirement:

  • The minimum rollover requirements prior to a withdrawal are x1 (one) of the deposit

6.18.1 Requirement with Sports Betting:

    • Single bets must have odds of at least 1.3.
    • In multiple or multiple bets, at least 1 selection must have odds equal to or greater than 1.3.
    • Bets are not accepted on markets considered "low risk", such as double bets
    • Bets are accepted on both live and pre-match events for rollover.
    • Void bets are not valid for rollover.
    • Bets using the "Cash Out" option are not valid for rollover.

6.18.2 Casino & Live Casino Requirement:

    • Restrictions apply

VII. ROLLOVER REQUIREMENT LIMITS AND RESTRICTIONS

7.1 Maximum and minimum betting limits can be set for certain events, games, or tables.

7.2 Some games, events or markets may not be eligible for rollover.

7.3 Users in certain regions may face different rollover requirements.

7.4 We may set a maximum bet amount for certain users or events.

7.5 You agree that the Company reserves the right to cancel any withdrawal in the event of suspicion of fraud, collusion, or illegal activity.

7.6 The Company undertakes to try to satisfy the client's wishes regarding payment methods, however, we cannot guarantee to offer the method of your preference. Therefore, the Company may work and make payments through systems that may differ from the one you requested for your withdrawal.

7.7 All withdrawals are processed according to our monthly withdrawal limits and take into account the VIP status of the client requesting the withdrawal.

7.8 A client may only have a total of 1 (one) pending withdrawal in their account.

7.9 The Company reserves the right to make payments according to its own schedule, set the minimum and maximum amount for a transaction, as well as the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors.

7.10 Requests to withdraw funds are processed by the finance department within 3 (three) business days after your request is made and/or 3 (three) business days after the payment of the last withdrawal request was made, provided that all other conditions as described in the Terms are met. Withdrawal requests are processed by agents in the financial department 24/7. You accept and agree to the withdrawal schedule. Once the finance department has completed a request to transfer funds, any further delays in processing payments are not the responsibility of the Company.

7.11 The Company may delay the processing of your withdrawal request to perform verifications of identity, account balance, source of funds, and compliance with the terms. In such cases, the Company may initiate and/or participate in and/or assist in the investigation of the circumstances and you agree to provide support and cooperate in such investigation. The Company reserves the right to postpone the making any payments until all verification procedures and checks described in the Terms have been successfully completed.

7.12 The Company keeps client funds separate from their own funds in bank accounts exclusively for client funds. This system ensures that the funds of the customers are safe in the event of insolvency. Accordingly, in the event that the Company goes bankrupt, your funds are protected and will be returned to you.

7.13 If the owner of an account does not use the account for a period of 180 (one hundred and eighty) days, the account will be considered an Inactive account. Each month of inactivity you will be charged a commission of 5 (five) USD. If the account balance is less than 5 (five) USD, you will be charged the full sum of your funds. When your Account balance reaches zero, you will no longer be charged administrative fees.

7.14 In case of software malfunction, failed financial transactions, etc., the Company has the right to void the funds improperly accumulated in the client's accounts, as well as agrees to refund all amounts incorrectly cancelled or not accrued due to technical problems in the clients' accounts within 30 (thirty) days from the time such error is detected.

7.15 In case the Company has allocated by mistake (technical, human or otherwise) funds to the account of a client to whom they do not belong, the amount will be considered the property of the Company and will be deducted from the client's account. If the client withdraws funds that do not belong to him before the If an error has been detected, the amount paid (without prejudice to the Client's intentions and/or acts) shall be considered as the Client's debt to the Company. In case of receiving an amount In the event of an error in his account, the client must immediately inform the Company by email.

7.16 The transfer of funds between clients is strictly prohibited. The Company reserves the right to block any account that is involved in transfers, deduct winnings and report such activity to the competent authorities.

7.17 The Company is authorized to withdraw funds from its account at any time to settle a debt owed by the client to the Company.

7.18 You assume full responsibility for paying any taxes, charges and other expenses associated with any winnings derived from the use of the Site. In the same manner, you agree to compensate the Company for any expenses or losses that the Company may incur in the event of a governmental body.

VIII. WITHDRAWAL POLICY

8.1 As part of our commitment to providing you with exceptional service, we go to great lengths to ensure that your withdrawal requests are processed as quickly and efficiently as possible.

8.2 The withdrawal policy stipulates that users may be required to verify their identity before withdrawing. This validation process aims to prevent potential online fraudulent acts and money laundering.

IX. MAIN VERIFICATION DOCUMENTATION

9.1 Photo ID: A valid copy of a photo ID is required in order to make the first withdrawal. This identity card can be a passport or a national identity card, depending on the user's country of origin. Specifically, we request the page containing the photograph of the valid identity document for verification. Make sure that all your data is clearly visible in the document.

Below are the documents you can upload depending on the country of registration:

  • Costa Rica: Identity Card and Passport.
  • Mexico: National Identity Document, Mexican Passport, Permanent Residence Card and Temporary Residence Card.
  • Guatemala: Personal Identification Document (DPI), Passport and Driver's License.
  • Ecuador: Citizenship Card, Passport and Identity Card.
  • Bolivia: Identity Card, Passport and National Identity Document.
  • Argentina: ID and Passport.
  • Peru: DNI, Foreigner's Card and Passport.
  • Chile: Identity Card, Chilean Passport and Foreigners' Identification Card.
  • Venezuela: Venezuelan Identity Card and Passport

9.2 Credit/debit cards: Copy of the front and back of the credit/debit card you use as a payment method. Make sure all details are legible so that verification is immediate and accurate. For security reasons, you must hide the middle eight digits on the front of the card copy and the 3-digit security code on the back of the card photocopy.

9.3 Proof of address: It can be presented with a domestic service bill or a credit card statement. It must be a recent document, stating your full name and the address registered in the account you have with us. If you send your credit card statement, make sure to hide the middle eight digits of the credit card.

9.4 Authenticated documentation: Your documents must be properly certified by a notary/qualified lawyer and signed and with the corresponding stamps that prove their authenticity.

9.5 Note: In some cases, depending on the payment method used to fund your account, you will be asked for one or more of the above documents or additional documents not listed above.

9.6 That verification is minimal but not limiting. The company may demand more information if it believes it may need it to verify a player's identity.

X. BETS

10.1 When you are placing a bet, it is your responsibility to check that all the details of the bet are correct.

10.2 Once you have placed your bet, you will not be able to cancel it. We reserve the right to refuse or cancel any bets that have already been placed, based on our own discretion.

10.3 The minimum and maximum bet amounts vary depending on the sport, slots and betting tables available. These exact values will be displayed when entering the game, specifically in the field where the amount is entered when placing the bet. It is important to note that we do not guarantee the acceptance of any bets placed that exceed the maximum amount set for that particular bet within or for the betting section.

10.4 You agree and accept that the outcome of any game available on the Site is determined by a Random Number Generator and therefore you accept the results of such games. You agree that, in the event of a discrepancy between the result of a game displayed on your screen and the game server used by the website, the result on the game server shall prevail in any event. You agree that our records will be the only and sufficient evidence to determine the terms and circumstances of your participation in one of our online games and the results of such participation.

10.5 After the start of an event, the company reserves, at its own discretion, the right to cancel in whole or in part a bet even after it is accepted without giving a reason to the customer.

10.6 The Company reserves, at its own discretion, the right to cancel in whole or in part a bet even after it has been settled, if there is a valid reason for this, such as:

  • Error in the (considerable) writing of the event, the probabilities or the start time of the event.
  • The customer attempted to exceed the company's limits (Potential Winnings) and risk control by placing several similar or identical bets, or by opening more than one account.
  • The customer is taking advantage of any public announcement or proprietary information that determines the outcome of their bet.
  • The client combined related bets.
  • The client is actively participating in the event, being a player, referee, coaching staff or has a direct or indirect relationship with the participants of the event.
  • The company suffered a technical error by offering the wrong odds or events.
  • Any other valid reason duly communicated to the customer for their request.

10.7 We are not responsible for any loss or damage that may be caused by the game.

10.8 In the event of a disagreement in relation to a bet or winnings, the Company's decision is final and in no event negotiable.

XI. FRAUD, ILLEGALITY AND INAPPROPRIATE USE

11.1 This website may only be used for entertainment purposes The following activities are strictly prohibited and will be considered a violation of the Terms and Conditions:

11.1.1 Use the Site for commercial purposes or on behalf of, or in the interest of, another person.

11.1.2 Engaging in fraudulent activity, including, but not limited to, the use of credit/debit cards or other payment methods or funds that do not belong to you, in which cases the funds will be withdrawn.

11.1.3 Use any type of cheating or other similar means to gain an unfair advantage or influence, including, but not limited to, making use of a bug or glitch in the system, as well as using software or hardware to automate, distort or influence the outcome of bets.

11.1.4 Collusion with and between other customers or third parties. This includes, but is not limited to, playing in the interests of others, sharing information, cooperating or coordinating with third parties.

11.1.5 Use betting patterns or strategies that may be considered unfair, such as zero-spread, equivalent or under-spread betting, as well as minimal risk betting, hedging bets or placing bets in such a way that, in our opinion, the system is being abused, a guaranteed profit is achieved or risk is minimised.

11.1.6 Engaging in money laundering, terrorist financing, or any other criminal activity.

11.1.7 Threaten, harass, or abuse other customers or members of our staff.

11.1.8 Attempt to attack, gain unauthorized access to, or disrupt the operation of the Site, the servers on which the Site is stored, or any server, computer, or database connected to the Site, in an attempt to circumvent our security systems.

11.1.9 Attempt to copy, retro-engineer, decompile, modify, derive the source code or other information of software connected to or used by the Site, or attempt to remove or obscure any proprietary notices from such software, or use it for any purpose other than personal entertainment.

11.1.10 Attempt to sell or transfer your account to others or acquire accounts from other people.

11.1.11 Redeeming the same points card in stores more than once will be understood as fraud.

11.2 You agree not to damage the Site or its reputation.

11.3 We reserve the right to conduct game reviews/review customer activity on a periodic basis with the intent to verify compliance with the Terms. If, after such review, it appears that the customer is engaging in fraudulent strategies, taking advantage of any errors or software or system failure, or engaging in any form of activity that we, in our sole discretion, is abusive, we reserve the right to revoke such customer's right to access any promotion awarded, void any winnings earned from such promotion, prevent subscription to other promotions in the future, or even close the customer's account.

11.4 In the event of a suspicion that you have engaged in fraud, any illegal or inappropriate activity, or have violated the Terms, we reserve the right to take any of the following actions at our discretion, with or without prior notice:

11.4.1 Immediately block your account and suspend your access to the Site and/or its services, suspend all pending withdrawal requests and any payments to the customer during the investigation period.

11.4.2 Permanently close your account on the WEB and all other websites associated with our platform, as well as prohibit you from using the associated website or site in the future.

11.4.3 Void any winnings made, cancel any pending withdrawals, and refund the last deposit made in the account.

11.4.4 Void any winnings made, cancel any pending withdrawals, and confiscate the balance (in real money) of your account.

11.4.5 Void any bonus balance in your account and/or limit your future participation in our bonuses and promotional offers or even deny you.

11.4.6 Contact the relevant authorities to inform them of any suspected illegal activity and/or collect any outstanding payments from the Company.

11.5 The Company reserves the right to notify the responsible government bodies, as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as institutions in the event of suspected fraud, illegal activity, or suspicious activity. For its part, it agrees to cooperate fully in the investigation of such activities.

XII. LIMITATIONS OF LIABILITY 

12.1 You agree and agree that the Company has no responsibility or control whatsoever for your use of our software. And you agree that you make use of the Company's services solely and exclusively at your own discretion, even if you are aware of and accept the possible risks involved.

12.2 The Company shall not be liable for any deals, illegal activity, negligence, damage or loss of any kind, including, but not limited to, loss of data, funds, reputation, as well as any loss not contemplated by the Company to date.

12.3 Neither the Company, nor the software provider, nor any of the parties affiliated or connected therewith shall be liable for any loss, expense, or damage allegedly arising out of or in fact resulting from:

12.3.1 Any mistakes you made when entering incorrect information.

12.3.2 Any type of fraud or illicit activity.

12.3.3 The Company's decision not to accept your deposit, refuse to open an account, or suspend or close your account.

12.4 Any delay in receiving or accepting a deposit, or holding your withdrawals until you have completed the identity verification and other process.

12.5 Use of your account for purposes that may be considered illegal under applicable law.

12.6 Any operation or transaction that has been carried out from your account in case you have entered your username and password correctly.

12.7 Any unauthorized use of data relating to you or your account.

12.8 Inability to use the Website or lack of access to it for any reason.

12.9 Any action or transaction made by a third party using your username and password.

12.10 Low quality of access (or lack of access) to the Web.

12.11 Any circumstances beyond the Company's direct control, including problems related to your computer and software (viruses or computer software problems), data transfer systems, your telephone or other methods of communication, or problems related to your Internet service provider.

12.12 Loss of any transaction resulting from the malfunction of your connection or any other organization transferring data between you and the Company or any other company that is regulating payments.

12.13 Any electronic communication that has not been received.

12.14 The result of any action on behalf of the government or force majeure circumstances.

12.15 Participate in games/bets if such participation is illegal in accordance with the applicable legislation of the country in which the customer resides.

12.16 Any errors, omissions, typographical errors in the Website or the software used therein.

12.17 Any direct or indirect result of the customer's breach of the Terms.

XIII. CHANGES TO THE WEBSITE

13.1 The Company reserves the right to make any kind of change to the Terms at its discretion and at any time.

13.2 Any changes will be effective from the day indicated in the Terms. It is your responsibility to check the Terms each time you use the Site to determine if there have been any changes.

13.3 By continuing to use the Site after such changes, you are implicitly accepting such changes, regardless of whether or not you have received notice, or are familiar with them. If you do not agree with any changes made, you must stop using the Site.

XIV. NOTICES

14.1 You agree to contact us electronically. We will periodically place electronic messages on the Site and/or communicate with you by email. You must provide us with the correct contact information; otherwise, the Company is not responsible for your failure to receive the information on time. All correspondence, including electronic communication, is considered "written" and is understood to have been received no more than 5 (five) business days after it is sent. The Company has the right, but not the obligation, to make written communications. If you have any questions about using the Site or the Terms, please contact us at soporte@micasino.com.

XV. GOVERNING LAW AND JURISDICTION 

15.1 Any legal claim or dispute arising out of or in connection with the Terms or your use of the Website shall be resolved in accordance with the laws of Curaçao.

15.2 The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the courts of Curacao. The Company will not accept liability under the legal framework of any other jurisdiction.

XVI. BONUSES AND PROMOTIONS

16.1 From time to time, we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points and/or other special offers (referred to in these General Terms and Conditions as "bonuses" or "promotions"). Some promotions require you to make a deposit (the "Associated Deposit") of a defined minimum amount in order to be eligible for the same.

16.2 You understand and agree that such promotions have their own terms and conditions, in addition to these General Terms and Conditions. These are listed in the sections corresponding of the website. In the event of any issues arising regarding the terms and conditions of these promotions, bonuses and special offers, the relevant terms and conditions of the promotion in question shall prevail over these General Terms and Conditions.

16.3 Any bonus offer is limited to one per person, family, household, phone number, personal or shared computer (e.g., school, public library, or workplace), and personal or shared IP address.

16.4 We reserve the right to deny a bonus to any customer, refuse bonuses of any kind, cancel participation in any promotion, as well as prohibit permanent or temporary to any client or group of clients of the Website Promotion Program at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, but not limited to, eligibility, use, abuse, fair play, calculation of winnings, and wagering requirements), the Company's decision shall be final and non-negotiable.

16.5 Residents or citizens of any of the Excluded Jurisdictions are not eligible to register or take advantage of any promotion.

16.6 All of our bonuses have a wagering requirement, which It means that you need to wager a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applied to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from such promotion (depending on the terms of the promotion in question). As an example, a wagering requirement of x5 (five) means that you must wager the equivalent of five times the respective amount. The wagering requirements applicable to each promotion are listed in the relevant sections of the Website dedicated to that promotion and in the Terms.

16.7 The wagering requirement must be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after receiving the bonus. Once this period has expired, the available bonus and the winnings derived from it will be voided.

16.8 Customers who attempt to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived from it voided.

16.9 Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released into the real money wallet and available for withdrawal in accordance with our withdrawal rules.

16.10 Any no deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the amount of the bonus received. For example, a $20 (twenty) no deposit bonus will have a maximum withdrawal limit of $100 (one hundred). Any winnings above USD 100 (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

16.11 All withdrawals made will be subject to audit and review of the game, as well as an account verification process.

16.12 Our bonuses are intended for entertainment purposes only. If the bonus or deposit is not used as intended (for betting and casual games), we will consider such actions as a violation of the Terms.

16.13 It is strictly forbidden to participate in any promotion abuse. This includes, but is not limited to:

  • Any and all minimum risk strategies, e.g. low-risk roulette bets (any combination of betting margin in roulette games that covers 24 (twenty-four) or more of the 37 (thirty-seven) unique places at the table)
  • Placing individual bet amounts greater than 5 (five) USD before the bet is fulfilled
  • Moving from low-weight or unweighted games (in the context of contributing to wagering requirements) to a high-weight game after large winnings in order to meet the wagering requirements;
  • From high-risk bets to low-risk bets after a big win, in order to meet the wagering requirements;
  • Delaying any game round in any game, including free spins features and other bonus features, to a later time when you have no further wagering requirements;
  • Other strategies, by taking advantage of any software, bugs, or glitches, or engaging in any form of activity that we, in our sole and absolute discretion, deem abusive.

16.14 If you engage in any abuse, fraud or manipulation of the promotion, this will be considered a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions in which you participated, void and confiscate all winnings derived from the same, and prevent you from participating in future promotions.

XVII. MULTI-BONUSES

General Terms:

17.1 Up to 4 bonuses can be activated simultaneously.

17. 2If you only have one active bonus, the formula applies: Rollover = (BONUS + DEPOSIT) x Multiplier.

17.3 Multiple Bonuses: If you have more than one active bonus, you must calculate the Rollover of each bonus and add them together.

17.4 Total Rollover = (BONUS1 + DEPÓSITO1) x Multiplier1 + (BONUS2 + DEPÓSITO2) x Multiplier 2 + (BONUS3 + DEPÓSITO3) x Multiplier3.

General Restrictions:

17.5 To activate a bonus, you need to have an individual deposit. The same deposit cannot be linked to more than one bonus.

17.6 If a bonus is cancelled, it will no longer count towards the total rollover. The winnings generated by that bonus will be removed, leaving only the original deposit linked to the bonus, which must meet the rollover requirement.

17.7 A rollover will also be considered fulfilled when all related bets are settled and the bonus balance reaches zero.

17.8 Bets placed before activating a bonus do not count towards the Rollover calculation.

17.9 For the approval of the withdrawal, the total amount of the balance must be greater than the outstanding debt of the user and may only withdraw the difference of the same; Example: Balance – rollover or total rollover = maximum available to withdraw.

XVIII. SYSTEM ERRORS

18.1 In the event of errors in a game or system failure of our Site, the administration will try to change the situation in the nearest future. The institution is not responsible for network failures of the equipment used by the player to access the resource, as well as for all other failures of the player's internet provider.

XIX. ERROR OR OTHER DEFECTS 

19.1 In the process of using the Site's resources, there may be problems with payments or fees due to errors on the Site. Such shortcomings include the following examples: incorrect counting of gambling winnings, incorrect calculation of returns, incorrect setting of gambling fee values as a result of incorrect provision of information.

19.2 The Company has the right to cancel or limit any fees.

19.3 If You have already used the accumulated funds due to an error, the Company is entitled to void any winnings and fees You have received or may receive on such funds. If the funds on such fees or games have already been cancelled, these funds will have the status of "Sent" and therefore the player is obliged to return the funds at the first request of the institution's administration.

19.4 Neither the Company, nor its employees or partners, service provider are liable for any damages (including loss of winnings) that occurred due to the player or due to the Company.

19.5 The Company and licensees, distributors, subsidiaries, affiliates, and all Employees and directors are not responsible for any loss or damage that may be caused by the interception or misuse of any information transmitted over the Internet.