Please read the Terms and Conditions below carefully before using our MiCasino.com platform (hereinafter referred to as "the Site"). By using or accessing any section of the Site, you implicitly agree to the terms and conditions that follow (hereinafter referred to as "the Terms"):
Terms and Conditions.
The specific terms of advertising campaigns, bonuses and special promotions offered on our Website;
The specific rules of the games available on our site, which you will have access to through those games;
Other terms and conditions that you must agree to in order to make use of certain sections and services available on our Site.
If you disagree with any of the terms, the terms of advertising campaigns, bonuses and special promotions will prevail over the other Terms.
If you disagree with any of our terms and refuse to abide by them, we ask that you refrain from opening an account or using any of the services we offer through our Website. If you choose to continue to use the Site, you implicitly agree to our Terms.
Unless otherwise specified, the use of the pronouns "we", "us" or "our" in the Terms and Conditions will always refer to the Company, while the use of "you", "your", "customer" will always refer to the person using the Site and who must accept the Terms.
The Company offers access to games only through its network, which protects any sensitive information through encryption.
This website is licensed, authorized and regulated by the Government of Curaçao.
This website is operated by the licensee, MiC Group Entertainment N.V., incorporated in Curaçao, registered under company number 160504 and having its registered office at Abraham de Veerstraat 9, Curaçao (hereinafter referred to as the "Company").
Lesguillon Limited, a company under the laws of Cyprus, with company number HE 427647 and registered office at 75 Prodromou Avenue, 2063, Nicosia, Cyprus, provides us with payment management services to enable us to process financial transactions with you . Notwithstanding the foregoing, Lesguillon Limited is not a party to the legal contract between you and us. You are bound exclusively to the Company for the provision of all services available on the Website.
REGULATORY REQUIREMENTS AND LIMITATIONS
You may only make use of the services provided on the Website if you have reached the legal age according to the regulations of your country and are at least 18 (eighteen) years old. By agreeing to the Terms, you are warranting that you comply with the above age restrictions, failing which you will immediately leave the Website.
The Company makes no warranties of any kind with respect to your use of the Website, particularly in the event that gambling is prohibited, regulated or unregulated in your country or region. It is your responsibility at all times to be aware of the laws of your country with respect to online gambling and use of the Site. Before proceeding to open an account on the Website and thereafter each time you use the Website, you should check the regulations in your country or region. By using this website, you warrant that you are legally authorized to gamble online. If at any time online gambling becomes illegal or restricted in your region or country, you must immediately close your account and stop using the services offered on the Website.
Citizens and residents of the following countries (the "Excluded Countries and Regions"): Afghanistan, Australia, Belarus, Bulgaria, Curacao, Cyprus, Estonia, Greece, France, Iran, Iraq, Israel, Lithuania, Malta, Republic of Moldova, Netherlands, Portugal, Spain, Ukraine (including the territory of Crimea), United Kingdom and United States are not entitled to open accounts on our Website or to top up with monetary funds their accounts. We reserve the right to change the list of Excluded Countries and Regions at our sole and absolute discretion and without prior notice. All such changes will be posted on our website from time to time. It is your responsibility to check the Terms frequently to ensure that you are not located in any of the Excluded Countries or Regions. If you live or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website, as well as to immediately close your account if you have previously opened it.
In addition to the above excluded jurisdictions, please note that some of the software providers represented on our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as indicated in the "Additional Territorial Restrictions" section of these General Terms and Conditions. By accessing such software, you warrant that you are not a citizen or resident of such jurisdictions.
In order to enjoy our website and all its features you will need to open an account.
Your web account must be registered with your full and correct name. You may only open one account per person, per address, per phone number/email and per IP address. Any other account you open on the Web will be considered a "Duplicate Account". You must refrain from creating Duplicate Accounts, including accounts with false names or other credentials. If you open or attempt to open one or more Duplicate Accounts, we reserve the right to close any or all of the accounts without compensation and, in addition, you will be subject to the following penalties:
Any action taken through a Duplicate Account will be deemed invalid;
Any promotion to which a Duplicate Account has subscribed will be cancelled;
All winnings obtained through a Duplicate Account will be voided. Any withdrawals already made will be reversed and the customer must return the funds to the Company;
any Duplicate Account will be closed with no option to reactivate it;
You must maintain the confidentiality of your username and password, and not disclose this information to third parties. You are solely responsible for any actions and/or transactions made using your account. Any third party logging into your account using the correct user name and password will be considered as you and, therefore, any transaction made will be valid. The Company shall not be liable for any third party access to your account, or for any loss related to unauthorized use of your account; use of your account whether or not authorized, shall be considered your own use and shall therefore be valid.
You may not use anyone else's username and password to access the Site.
You must keep your account information up to date. You must notify us immediately of any changes to your registration details.
Closing Your Account: You may close your account at any time by contacting customer service, however, you should be aware of the following conditions:
You can only close your account if you have no remaining balance (positive or negative) and no pending withdrawal requests.
In case you wish to close your account with a positive balance and/or pending withdrawal requests, all funds in your account will be cancelled and only the last amount you deposited will be returned to you.
Self-exclusion request: you can contact customer support via email at [email protected] and we will assist you in closing your account. Please note that section 12 above still applies to such closure requests. In addition, it is your responsibility to notify the Company about any other accounts that may have with us, as well as to refrain from opening new accounts. The Company will make all reasonable efforts to avoid opening new accounts in the future, however, it is ultimately your sole responsibility to ensure that no other accounts are opened. The Company will not be liable for potential losses on other accounts, nor are we liable for any loss or damage that may be caused by gambling.
We reserve the right to refuse to open an account or close an existing account without notice or justification.
YOU WARRANT THAT
By opening an account on the Website and making use of the Website, you warrant that:
you are acting on your own behalf;
you are a competent and law-abiding citizen;
you are not suffering from a gambling addiction; you are not using the Site under the influence of alcohol, drugs or other substances;
all data and information you have provided during your registration on the Site are true and accurate, and you agree to update such information in the event of any changes;
you understand and accept the risk of monetary loss while using our services;
you warrant that you are not making use of money received illegally or from illicit sources;
you warrant that you will not make fraudulent or collusive use and you do not have direct or indirect collusive intentions with another customer of the Web;
the credit/debit card or any other payment method you use to fund your account belongs to you, is not stolen and is not a lost item. The company reserves the right to close any account and void winnings in case of suspected non-compliance.
By opening an account on this site, you warrant that you have never previously registered an account on this platform, as well as you have not received money from an account that belonged to someone else.
By opening an account on this site, you warrant that the information provided is accurate and complete, as requested in the registration form.
AGE, IDENTITY AND OTHER VERIFICATION
You must provide us with any information we request to administer your account, verify your identity or the source of funds deposited into your account. This includes (but is not limited to) properly certified, current and/or unexpired identification, proof of residency, proof of ownership and transaction histories for payment methods used for a period of up to 6 (six) months, including bank or credit/debit card statements, etc. You must provide these documents and information within 10 (ten) days of making the request. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we request, including permanently closing your account if you fail to do so in a timely manner.
The Company may use, at its sole discretion, any other appropriate additional procedures or means to verify your identity, age, residence and other circumstances (KYC), both before and after you have made deposits and/or withdrawals to your account.
The Company may, at its sole discretion, make additional checks of a customer's financial history to verify the information provided by the customer.
ACCOUNT BALANCE, DEPOSITS AND WITHDRAWALS
By opening a Web account, you agree that financial transactions connected with your account will be processed directly by the Company, a payment system operator, and/or a third party designated by the Company for the specific performance of this activity.
Deposit or withdrawal of funds will be made through the payment system of your choice (among those available on the Web). Whenever possible, withdrawals will be processed using the same payment method used to deposit funds into the account. You shall use the payment system services available on the Web in accordance with the rules of use imposed by the respective providers of such services.
For the processing of deposits and withdrawals all MiCasino.com users must confirm their identity by attaching images of their personal credentials in the "Documentation" button, available from their user panel. This information is strictly confidential and must be complied with as stated in the terms and conditions of our platform.
Your account balance does not function in the same way as a bank balance and therefore cannot be subject to insurance, asset backing, or guarantees of any other kind. A deposit or its balance does not earn interest.
By making a deposit, you grant the Company permission to debit your balance for any penalties or fees in connection with your activity, as provided by the Terms or applicable law. You also agree to avoid withdrawing deposited funds, to reverse deposits made, and agree to compensate the Company for any costs resulting from returns or withdrawals.
The Company reserves the right to define at its discretion the minimum and maximum deposit amount on an account.
No refund can be completed once the alleged deposit (including bonus) has been played using the Services.
A refund request will only be considered if requested within twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another person (or a minor) has accessed his or her Player Account.
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account user is properly established to our satisfaction. You agree to provide, if required by us, your Identity Document (Passport, Driver's License, Identity Card) and any Proof of Address you can provide (Utility Bill, Bank Statement, Rental Agreement, etc.), also, Verification of your Payment Ownership of the method may be required. If such documentation is not provided within ten (10) days of our request, then such refund or reverse transaction will not be effected, Your Player Account will be closed and You will forfeit all funds in Your Player Account, such decision shall be final. binding and non-appealable.
If You were funding Your Account with a credit card, We reserve the right to pay all withdrawal requests up to the full amount deposited as a refund for purchases You have made.
If any credit card purchase is deemed to carry an unacceptable risk for legal or security reasons, either by our credit card processors or our KYC Department, the Casino will initiate refunds on all such credit card transactions and notify all appropriate authorities. and parties.
If, for any reason, you are dissatisfied with our services and request a refund for the balance currently in your account. Before a refund is processed, all bonuses and earnings on your balance will be deducted before calculating the amount to be refunded.
You acknowledge and agree that the Company generally does not offer refunds of funds deposited into your account. However, we may consider a refund in the event that you have experienced technical problems that have prevented you from using our website and other exceptional circumstances. To avoid confusion, the decision whether or not to refund a customer will always be made at the sole and exclusive discretion of the Company.
You may withdraw winnings from your account by submitting a withdrawal request. We will process such request based on our withdrawal rules mentioned in the Terms.
15- The minimum rollover requirements prior to a withdrawal are x1 (one). If the total wager (the amount of wagers placed) is less than the amount of the deposit, we reserve the right to cancel all winnings and charge a 10% (ten percent) commission (never less than USD 0.50 (fifty cents) of the amount of the last deposit as a transaction fee, and the 15% (fifteen percent) commission if your account balance has been debited through a credit card or bank transfer). The X1 rollover requirement will be conditioned upon:
15.1 General Rollover Requirement:
The minimum rollover requirements prior to a withdrawal is x1 (one) of the deposit made.
15.2 Sports Betting Requirement:
-Single bets must have odds of at least 1.3.
-In combined or multiple bets, at least 1 selection must have odds equal to or greater than 1.30.
-Bets on markets considered "low risk", such as double chance bets, are not accepted.
-Bets on both live and pre-match events are accepted for rollover.
-Void bets are not valid for rollover.
-Bets using the "Cash Out" option are not valid for rollover.
15.3 Casino and Live Casino Requirement:
General restrictions apply.
ROLLOVER REQUIREMENT LIMITS AND RESTRICTIONS
- Maximum and minimum wagering limits may be set for certain events, games or tables.
- Some games, events or markets may not be eligible for rollover.
- Users in certain regions may face different rollover requirements.
- We may set a maximum wagering amount for certain users or events.
- You agree that the Company reserves the right to cancel any withdrawal in case of suspicion of fraud, collusion or illegal activity.
- The Company undertakes to try to satisfy the customer's wishes regarding payment methods, however, we cannot guarantee to offer the method of your preference. Therefore, the Company may work with and make payments through systems that may differ from the one you requested for your withdrawal.
- All withdrawals are processed in accordance with our monthly withdrawal limits and take into account the VIP status of the client requesting the withdrawal.
- A client may only have a total of 1 (one) pending withdrawal in his/her account.
- The Company reserves the right to make payments according to its own schedule, set the minimum and maximum amount for a transaction, as well as the time for this transaction, which may differ depending on the withdrawal method, the level of your account or other relevant factors.
- Requests to withdraw funds are processed by the financial department within 3 (three) business days after your request is made and/or 3 (three) business days after the payment of the last withdrawal request was made, provided that all other conditions are met, as described in the Terms. Finance department agents process withdrawal requests 24 hours a day, 7 days a week. You accept and agree to the withdrawal schedule. Once the finance department has completed a request to transfer funds, any further delay in processing payments is not the responsibility of the Company.
- The Company may delay processing your withdrawal request to perform verifications of identity, account balance, source of funds and compliance with the Terms. In such cases, the Company may initiate and/or participate and/or assist in the investigation of the circumstances and you agree to support and assist in such investigation. The Company reserves the right to postpone making any payment until all verification procedures and checks described in the Terms have been successfully completed.
- The Company keeps client funds separate from its own funds in bank accounts exclusively for client funds. This system ensures that client funds are safe in the event of insolvency. Consequently, in the event of the Company's bankruptcy, your funds are protected and will be returned to you.
- If the owner of an Account does not make use of it for a period of 180 (one hundred and eighty) days, the account will be considered an Inactive Account. Each month of inactivity will be charged a 5 (five) USD fee. If the Account balance is less than 5 (five) USD, you will be charged the full amount of your funds. When your Account balance reaches zero you will no longer be charged administrative fees.
- In case of software malfunction, failed financial transactions, etc., the Company has the right to cancel incorrectly accumulated funds in the client's accounts, as well as undertakes to refund all incorrectly cancelled or unaccrued amounts due to technical problems in the clients' accounts within 30 (thirty) days from the moment such error is detected.
- In the event that the Company has mistakenly (technical, human or otherwise) allocated funds to a client's account that do not belong to the client, the amount will be considered the property of the Company and will be deducted from the client's account. If the Client withdraws funds that do not belong to him/her before the error has been detected, the amount paid (without prejudice to the Client's intentions and/or actions) will be considered as the Client's debt to the Company. In case of receiving an erroneous amount on his account, the Client must immediately inform the Company by email.
- The transfer of funds between clients is strictly prohibited. The Company reserves the right to block any account involved in transfers, deduct the proceeds and report such activity to the competent authorities.
- The Company is authorized to withdraw funds from your account at any time to settle a debt owed by the client to the Company.
- You assume full responsibility for paying any taxes, fees and other charges associated with any earnings derived from the use of the Website. Likewise, you agree to compensate the Company for any expenses or losses the Company may incur in the event that a governmental agency holds the Company liable for payment of taxes or the like arising from a customer's withdrawal request or earnings.
As part of our commitment to providing you with truly superior service, we make every effort to ensure that your withdrawal requests are processed as diligently and efficiently as possible.
The withdrawal policy stipulates that members may be asked to verify their identity before withdrawing cash from their account. This validation process is intended to prevent potential online fraud and money laundering.
Main Verification Documents
-Photo ID: A copy of a valid photo ID is required in order to withdraw cash for the first time. This photo ID can be a passport, driving license or national ID card. Specifically, we request the photo page of the ID for verification. Make sure that all your details are visible on the document.
-Credit/debit cards: Copy of the front and back of the credit/debit card you use as a payment method. Make sure all details are legible for immediate and accurate verification. For security reasons, you should hide the eight central digits on the front of the card copy and the 3-digit security code on the back of the card photocopy.
-Proof of address: This can be presented with a utility bill or credit card statement. It must be a recent document, showing your full name and the address registered in the account you have with us. If you are sending your credit card statement, be sure to hide the middle eight digits of the credit card.
-Authenticated documentation: Your documents must be duly certified by a qualified notary/lawyer and signed and stamped to prove their authenticity.
Note: In some cases, depending on the payment method used to fund your account, you may be required to provide one or more of the above documents or additional documents not listed above.
Such verification is minimal but not limiting. The company may require more information if it believes it may need it to verify a player's identity.
When you are placing a bet, it is your responsibility to check that all the details of the bet are correct.
Once you have placed your bet, you will not be able to cancel it. We reserve the right to refuse or cancel any bet that has already been placed, at our sole discretion.
You agree and accept that the outcome of any game available on the Website is determined by a Random Number Generator and you therefore accept the results of these. You agree that in the event of a discrepancy between the outcome of a game displayed on your screen and the game server used by the Website, the outcome on the game server shall in any event prevail. You agree that our records shall be the sole and sufficient evidence to determine the terms and circumstances of your participation in one of our online games and the results of such participation.
We are not responsible for any loss or damage that may be caused by the game.
In the event of a disagreement regarding a wager or winnings, the Company's decision is final and in no event negotiable.
FRAUD, ILLEGALITY AND INAPPROPRIATE USE
This website may only be used for personal entertainment purposes. The following activities are strictly prohibited and will be considered a violation of the Terms and Conditions:
using the Site for commercial purposes or on behalf of, or in the interest of, another person;
engaging in fraudulent activities, including, but not limited to, the use of credit/debit cards or other payment methods or funds that do not belong to you, in which case the funds will be withdrawn;
using any form of cheating or other similar means to gain an unfair advantage or influence, including, but not limited to, making use of a system error or failure, as well as using software or hardware to automate, distort or influence the outcome of bets;
collusion with and between other customers or third parties. This includes, but is not limited to, gambling in the interest of others, sharing information, cooperating or coordinating with third parties;
using betting patterns or strategies that may be considered unfair, such as zero margin, equivalent or low margin bets, as well as bets with minimal risks, hedging bets or placing bets in such a way that, in our opinion, is abusing the system, achieving a guaranteed profit or minimizing risk;
engaging in money laundering, terrorist financing or any other criminal activity;
threaten, harass or abuse other customers or members of our staff;
attempt to attack, gain unauthorized access to or hinder the operation of the Website, the servers on which the Website is stored or any server, computer or database connected to the Website, in an attempt to circumvent our security systems;
attempt to copy, reverse engineer, decompile, modify, derive source code or other information from software connected to or used by the Website, or attempt to remove or obscure any proprietary notices from such software, or use it for any purpose other than personal entertainment;
attempt to sell or transfer your account to others or acquire accounts from others.
Redeeming the same point card in stores more than once will be considered fraud.
You agree not to damage the Site or its reputation.
We reserve the right to conduct game reviews/review customer activity on a periodic basis for the purpose of verifying compliance with the Terms. If, upon such review, it appears that the customer is engaging in fraudulent strategies, taking advantage of any software or system bugs or glitches, or engaging in any form of activity that we, in our sole discretion, deem to be abusive, we reserve the right to revoke such customer's right to access any promotion granted, void any winnings from such promotion, prevent subscription to any future promotions, or even close the customer's account.
In the event of suspicion that you have engaged in fraud, any illegal or inappropriate activity, or have violated the Terms, we reserve the right to take any of the following actions at our discretion, with or without prior notice:
immediately block your account and suspend your access to the WEBSITE and/or its services, suspend all pending withdrawal requests and any payments to the customer during the investigation period;
permanently close your account on the Website and all other websites associated with our platform, as well as prohibiting the use of the Website or associated site in the future;
void any winnings earned, cancel any pending withdrawals and refund the last deposit made to the account;
void any winnings earned, cancel any pending withdrawals and confiscate the balance (in real money) of your account;
void any bonus balance in your account and/or limit or deny your future participation in our bonuses and promotional offers;
contact the relevant authorities to inform them of any suspected illegal activity and/or collect any outstanding payments from the Company.
The Company reserves the right to notify the responsible government agencies, as well as other online casino operators, online service providers and banks, payment and credit card processors, electronic payment providers, as well as the relevant financial institutions in the event of suspected fraud, illegal activity or suspicious activities. For its part, it agrees to cooperate fully in the investigation of such activities.
LIMITATIONS OF LIABILITY
You agree and accept that the Company has no responsibility or control over your use of our software. You agree that you make use of the Company's services solely and exclusively by your own choice, even though you are aware and accept the possible risks involved.
The Company shall not be liable for any settlement, illegal activity, negligence, damage or loss of any kind, including, but not limited to, loss of data, funds, reputation, as well as any loss not contemplated by the Company to date.
Neither the Company, the software provider, nor any party affiliated or connected with the Company shall be liable for any loss, expense, or damage allegedly arising out of or in fact resulting from:
any error you have made in entering incorrect information.
any fraud or illegal activity.
the Company's decision not to accept your deposit, refuse to open an account or suspend or close your account.
any delay in receiving or accepting a deposit, or withholding your withdrawals until the identity and other verification process has been completed.
the use of your account for purposes that may be considered illegal under applicable law.
any operation or transaction that has been carried out from your account in case you have correctly entered your username and password.
any unauthorized use of data related to you or your account.
inability to use the Site or failure to access the Site for any reason.
any action or transaction performed by a third party using your username and password.
poor quality of access (or lack of access) to the Site.
any circumstances beyond the Company's direct control, including problems relating to your equipment and software (viruses or computer software problems), data transfer systems, your telephone or other methods of communication, or problems relating to your Internet service provider.
loss of any transaction resulting from the malfunction of your connection or any other organization that transfers data between you and the Company or any other company that is regulating payments.
any electronic communication that has not been received.
the result of any action on behalf of the government or force majeure circumstances.
participation in gaming/betting if such participation is illegal under the applicable laws of the country in which the customer resides.
any errors, omissions, typographical errors in the Website or the software used therein.
any direct or indirect result of the customer's breach of the Terms.
CHANGES TO THE WEBSITE
The Company reserves the right to make any changes to the Terms at its discretion at any time.
Any changes will be effective as of the date indicated in the Terms. It is your responsibility to check the Terms each time you use the Site to determine if there have been any changes.
When you continue to use the Site following such changes, you are implicitly agreeing to such changes, whether or not you have received notice of, or are familiar with, such changes. If you do not agree to any changes made, you should stop using the Site.
You agree to be contacted by email or telephone by MiCasino.com, and that we may also use your personal information to notify you about our promotions and inform you about our products and services, to provide you with a wider variety of entertainment and to improve our customer service. Telephone calls made with our Customer Service, both outgoing and incoming, are recorded for security purposes, training and to resolve any queries related to the service we provide. If you wish to stop receiving communications from MiCasino.com, you can unsubscribe from your email or by contacting our User Support Chat.
COMPLAINT RESOLUTION PROCEDURE
You should contact our customer service department by e-mail: [email protected].
Complaints will be handled by the customer service department, although they may be referred to other departments of the Company in cases where the latter is unable to resolve the case immediately. The customer will be informed of the status of their complaint on a regular basis.
A "complaint" is defined as any inquiry that:
relates to the outcome of a transaction part of a customer's game;
is not resolved at the first stage of the Company's customer service procedure.
The customer service team will provide an initial response to your query via the customer support email. If a complaint arises from the initial response, as defined above, the customer care team will recommend that you send your detailed complaint in writing to: [email protected] i including:
Full name registered on the account;
The subject of the email should be: COMPLAINT: (reason);
A detailed summary/explanation of the complaint;
Specific dates and times associated with the complaint.
Upon receipt of the information necessary to process the dispute, the Complaint Resolution Committee will review your case and provide you with a response regarding the issue presented.
We will inform you of the outcome of your complaint within 10 (ten) days of receiving it. In the event that the complaint is unusually complex, and provided that the nature of the investigation is such that more time is needed to complete the investigation, this time period may be extended.
If you are not satisfied with the resolution of your complaint by the Complaint Resolution Committee, please feel free to explore further external dispute resolution options.
You acknowledge and agree that our agreement is solely with the Company for the provision of all services available on the Site. You agree not to make any claim or complaint to any third party involved in the operation of the Website, including but not limited to software providers, games, fees and suppliers, processors and payment agents.
GOVERNING LAW AND JURISDICTION
Any legal claim or dispute arising under or in connection with the Terms or your use of the Website shall be resolved in accordance with the laws of Curaçao.
The parties agree that any dispute, controversy or claim arising out of or in connection with the Terms, or the breach, termination or invalidity thereof, will be submitted to the jurisdiction of exclusive jurisdiction of the courts of Curaçao. The company will not accept liability under the laws of any other jurisdiction.
Whilst every effort is made to ensure that the information displayed on the website in relation to an event is correct, this should be used as a guide only. We assume no responsibility if any information displayed (score, match time, etc.) is inaccurate.
BONUSES AND PROMOTIONS
From time to time, we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points and/or other special offers (referred to in these General Terms and Conditions as "bonuses" or "promotions"). Some promotions require you to make a deposit (the "associated deposit") of a defined minimum amount to be eligible for the promotion. You understand and agree that such promotions have their own terms and conditions in addition to these General Terms and Conditions. These are listed in the relevant sections of the Website. In the event that issues arise over the terms and conditions of such promotions, bonuses and special offers, the relevant terms and conditions of the promotion in question will prevail over these General Terms and Conditions.
Any bonus offer is limited to one per person, household, household address, telephone number, personal or shared computer (e.g. school, public library or workplace) and personal or shared IP address.
We reserve the right to deny a bonus to any customer, refuse bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or group of customers from the website promotion program in our sole and absolute discretion. In the event of any dispute regarding our promotions (including, but not limited to, eligibility, usage, abuse, fair play, winnings calculation and wagering requirements), the Company's decision shall be final and non-negotiable.
Residents or citizens of any of the Excluded Jurisdictions may not register for or take advantage of any promotions.
All of our bonuses have a wagering requirement, which means that you must wager a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applied to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from that promotion (depending on the terms of the promotion in question). By way of example, a wagering requirement of x5 (five) means that you must wager the equivalent of five times the respective amount. The wagering requirements applicable to each promotion are listed in the relevant sections of the Website dedicated to that promotion and in the Terms.
The wagering requirement must be fulfilled according to the terms and conditions of each bonus granted. The bonus is valid for 7 to 30 days, once this period expires the available bonus and any winnings will be forfeited.
Customers who attempt to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived from it voided.
Once the full wagering requirement is met, the respective bonus funds and any winnings derived will be released to the real money wallet and available for withdrawal in accordance with our withdrawal rules.
Any no deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a no deposit bonus of USD 20 (twenty) will have a maximum withdrawal limit of USD 100 (one hundred). Any winnings in excess of USD 100 (one hundred) will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.
All withdrawals made will be subject to audit and game review and account verification process.
Our bonuses are intended for entertainment purposes only. If the bonus or deposit is not used as intended (for wagering and casual games), we will consider such actions as a violation of the Terms.
It is strictly prohibited to engage in any promotional abuse. This includes, but is not limited to:
Any and all minimum risk strategies, e.g., low risk roulette bets (any combination of betting margin on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table).
Placing individual wager amounts in excess of 5 (five) USD before the wager is fulfilled.
Moving from underweight or unweighted games (in the context of contributing to wagering requirements) to a high weight game after large winnings in order to meet wagering requirements.
From high risk wagering to low risk wagering after a large win in order to meet wagering requirements.
Delaying any game round on any game, including free spins features and other bonus features, to a later time when you no longer have wagering requirements.
Other strategies, taking advantage of any software, bugs or glitches, or engaging in any form of activity that we, in our sole and absolute discretion, deem abusive.
- If you engage in any abuse, fraud or manipulation of the promotion, this will be considered a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions in which you participated, void and forfeit all winnings derived therefrom and prevent your participation in future promotions.
General Terms and Conditions:
16.1 Up to 4 bonuses can be activated simultaneously.
16.2 If only one bonus is active, the formula applies: Rollover = (BONUS + DEPOSIT) x Multiplier.
16.3 Multiple Bonuses: If you have more than one active bonus, you must calculate the Rollover of each bonus and add them together.
16.4 Total Rollover = (BONUS1 + DEPOSIT1) x Multiplier1 + (BONUS2 + DEPOSIT2) x Multiplier 2 + (BONUS3 + DEPOSIT4) x Multiplier4.
16.5 To activate a bonus, an individual deposit is required. The same deposit cannot be linked to more than one bonus.
16.6 If a bonus is cancelled, it will no longer count towards the total Rollover. The winnings generated by that bonus will be eliminated, leaving only the original deposit linked to the bonus, which must meet the rollover requirement.
16.7 A rollover is also considered fulfilled when all related bets are settled and the bonus balance reaches zero.
16.8 Bets placed before activating a bonus do not count towards the calculation of the rollover.
16.9 For the approval of the withdrawal, the total amount of the balance must be greater than the outstanding debt of the user and only the difference of the same can be withdrawn; Example: Balance - reinvestment or total rollover = maximum available for withdrawal.
1.1 The result of a market is settled once it is determined.
If a market is not determined during the event, the company will settle the result of the event once the normal duration (regular time) is over.
the end of the normal duration (regular time) of the event, unless otherwise stated on the official site.
Example 1: Winner of the 1X2 match the market of an event is determined after the end of the normal duration (regular time) of an event.
normal duration (regular time) of an event. In Football 1x2 the winner of the match is determined after
the 90 minutes, including restart time.
In the event that an event is extended to overtime (where regular time does not determine the winner)
all markets that are subject to "including overtime" will be determined and settled after the end of overtime.
the end of overtime. Any penalties or other deciding factors that may continue are not taken into account, unless otherwise stated.
unless otherwise stated.
Events that do not start on time for any reason or have even been postponed may still be open for betting and will remain open for betting.
remain open and will remain valid if the event is started within 48 hours from the official start time.
from the official start time. In any event, the company reserves, at its sole discretion, the right to void all bets on such bets.
to void all bets on such postponed events and refund bets to customers.
Events abandoned after their start time and continuing within 48 hours after the start time, the company reserves the right to cancel all wagers on such postponed events and refund wagers to customers.
time, the company reserves the right to hold all valid bets and settle according to the outcome the result.
Events abandoned after their start time and which are not continued within 48 hours, the company will settle all determined
company will settle all determined markets that are decided on the field of play and void the rest by refunding the
cancel the rest by refunding the bets to the customers. However, in cases such as this, the company reserves the right, at its own
reserves, at its own discretion, the right to void all bets on such abandoned events and refund wagers to customers.
refund bets to customers.
In the above general rule there are exceptions as in:
Tennis matches will remain open with all valid bets until the official source declares otherwise. In these cases, the 48-hour rule does not apply. However, in the event that a player withdraws, all markets determined in the field will be settled
However, in the event that a player withdraws, all markets that have been determined in the field will be settled while all others will be declared as cancelled and void.
all other markets will be declared as cancelled and void. For clarification, if a player withdraws before the conclusion of the last point, the "Winning" market will be declared null and void.
the last point, the "Match Winner" market will be cancelled, but all markets related to specific sets or games will be settled respectively.
sets or specific games will be settled respectively.
American Sports such as NFL, MLB, NHL and NBA (MLS is not part of this rule) which are not played or are
played or are played and abandoned, and do not continue within the same day and the same local time zone starting at the posted time.
(e.g., if a Soccer game is played and abandoned, and not continued within the same day and the same local time zone from the announced start time, those markets that are not decided will be cancelled.
(Example: if an American Football game is abandoned in the second half, all markets of the first half will be closed as normal).
first half will be closed as normal).
(Example. in the same case above, (those markets of the second half not decided) will be cancelled and the bets will be refunded to the
the bets will be returned to the customers).
MLB Baseball League: The "Moneyline" market (Winner of the game) is considered decided if the league officials deem it completed and the bets are returned to the customer.
league officials consider it completed and if:
- at least 5 innings are completed in their entirety.
- 4.5 innings are completed and the home team (or the team batting second) is in the lead. In all other
In all other cases, bets are canceled.
To clarify, all other markets are considered decided if:
- at least 9 innings are completed.
- 8.5 innings are completed and the home team (or the team batting second) is in the lead.
In all other cases, bets will be void. In the event of a "Mercy Rule", all bets will stand and be settled on
will stand and be decided based on the outcome at that time.
In the MLB Baseball League, all Pitcher Lines (PL Markets for Moneyline, Handicap and Totals) will be canceled in the event of a pitcher's
in the event that the listed starting pitcher changes.
will include the indication (PL) on the ticket and in the betting history. In the event that the (PL) indicator is not visible on the ticket, the betting
visible on the ticket, the bet is placed on the Action lines and will be closed respectively. Action Lines
Action Lines will be settled based on the outcome of the event regardless of whether the pitchers have changed before.
before. Any Pitcher Line offered again after a change will follow the same rules as above.
above. Action lines follow the general regulations with certain exceptions in the MLB, as mentioned above.
MLB, as mentioned above.
In a 7-inning Baseball game, all markets are considered decided if:
- at least 7 innings are completed
- 6.5 innings are completed and the home team (or the team batting second) is ahead.
The exception is the "Moneyline" or winning market which is considered decided if:
- at least 5 entries are completed
- 4.5 innings are completed and the home team (or the team batting second) is in the lead.
In all other cases, bets will be void.
1.2 The company reserves the right not to accept in whole or in part a bet without giving a reason to the customer.
reason to the customer. If a bet is not accepted, the money will be refunded to the customer.
1.3 Prior to the start of an event, the company reserves, at its own discretion, the right to cancel in whole or in part a bet even after it has been accepted without giving a reason to the customer.
After the start of an event, the company reserves, at its own discretion, the right to cancel in whole or in part a wager even after it has been accepted without giving a reason to the customer.
whole or in part a bet even after being settled, if there is a valid reason for this, such as:
- Error in the(substantial) writing of the event,of the odds or of the time of the start of the
- The customer attempted to exceed the limits of the company (Potential Profit) and risk control by placing several similar or identical bets.
by placing several similar or identical bets, or by opening more than one account.
- The customer is taking advantage of any public announcement or proprietary information which
determines the outcome of his or her bet.
The customer combined related bets.
- The customer is actively participating in the event, being a player, referee, coaching staff or has
The customer has a direct or indirect relationship with the participants of the event.
The company suffered a technical error by offering wrong odds or wrong events.
- Any other valid reason duly communicated to the customer by his request.
1.4 The maximum winnings per ticket are at the company's discretion depending on the sporting event.
1.5 Our company reserves the right to cancel all bets on an event, if there is any change
in reference to the field of play of the event.
1.6 Our company reserves the right to cancel all bets on an event, if there are any radical changes in the circumstances of an event.
radical changes in the circumstances of an event such as the length of the playing time, the distance in a race or the number of periods, etc.
race or the number of periods, etc.
1.7 In the event that the company has suspicions that an event available for sports betting has fraud or has a high probability of fraud.
fraud or has a high probability of being manipulated and the result of such event, disclosed earlier to certain individuals, the company reserves
for certain individuals, the company reserves the right to :
- Hold specific tickets unsettled.
- Inform entities and regulatory bodies about this (ESSA, Sportradar, Federations),
depending on which authority or entity the event is related to.
- Wait for a verdict from such entities to be disclosed as feedback.
- Settle or cancel bets based on the verdict of such entities.
1.8 In the event and during the process of placing bets, and the system presents any interruption of a technical
technical nature, the company will continue with standard checks such as availability of funds, price corroboration, etc. and reserves the right to accept or reject the bet respectively. At
In such a case, the customer needs to log in as soon as the system is operating correctly again and visit his betting history to confirm whether the bet was accepted or not.
and visit his betting history to confirm whether the bet was accepted or not.
1.9. Any decision made by the VAR (Video Assistant Referee) that interferes with a decision sanctioned by the on-field officials.
sanctioned by the officials on the field of play (including passive decisions such as allowing play to continue before the VAR
play before review by the VAR), thereby altering the situation of the match at the time the wager was placed, will result in the cancellation of the match.
will result in the cancellation of all bets placed in the time interval from the time the incident occurred to when the bet was placed.
the time the incident occurred until when the referee makes a final decision after reviewing the VAR, unless the odds offered in the
the odds offered on the wager are not affected by the use of the VAR or have already been adjusted by the use of the VAR.
adjusted by the use of the VAR when the wager was accepted. Settlement of all other wagers not related to the use of the VAR.
related to the use of the VAR, including those that have been decided by any play during the original incident and the final decision of the
original incident and the referee's final decision, which are not influenced/altered by the use of the VAR will stand as valid bets.
will stand as valid bets.
Based on results, VAR reviews are considered to have occurred from the time of the original incident as the VAR would be used in the original incident.
original incident as the VAR would eventually be used if the play had not been stopped immediately. The
company reserves the right to change previously settled bets in the event that the previous settlement is not accurate after the decision of the
accurate after the referee's final decision, provided that this decision has been made and communicated before the end of the game.
1.9 The company reserves the right to change previously settled bets in case the above settlement is not accurate after the final decision of the referee, provided that this decision is made and communicated before the end of the match and/or time interval listed.
1.10 Aiming at the user experience and a better visual result, our company applies two digits
decimal places to truncate the odds on the screen. The total odds calculations are performed using a six-digit rounding
using a rounding of six decimal digits, while the total winnings will always be truncated at the second decimal digit.
the second decimal digit. Any difference noted is a product of the odds rounding explained previously.
Explanation of specific market types.
Scorers : First, Last, Scorer at any time.
Bets apply to regulation time only. Own goals (according to official authority) are omitted or counted as "no goals".
omitted or counted as "no scorer" if the game has only "own goals".
When placing a bet on the "First goalscorer" market, the bet will be canceled if the player never plays
or enters the field of play after the first goal of the match has been scored, except in the case of an own goal, which will be ignored.
own goal, which is ignored.
When placing a bet on the "Last Goalscorer" market, the bet will be canceled if a player never plays or enters the field after the first goal of the match has been scored, except in the case of an own goal, which is ignored.
Bets on the "X player will score at any time" market apply to any player The player who has played, regardless of the time the player entered the field. Bets in this market will be
market will be canceled if the player never plays.
In case a match is abandoned but there is at least one scorer, bets on the first scorer are settled and bets on the last player are canceled.
scorer is settled and bets on the last player are canceled. The Scorer market at any time for this player is determined as the winner and bets on the last player are canceled.
this player is determined as the winner and bets on other players are canceled.
The above rules apply for "First scorer/will score at any time & 1x2" and for "First scorer/will score at any time & 1x2" and for "First scorer/will score at any time & 1x2".
First scorer/will score at any time & exact score".
Other Special Markets by players:
Total Player Shots / Player Shots Over/Under: bets apply to regular time plus regular time plus
extra time (if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up
If the listed player is not in the starting line-up for the match, bets will be settled as void.
Total Player Shots on Goal / Player Shots on Goal Plus/Minus: Bets apply to regular time plus extra time (over/under).
regulation time plus extra time (if applicable). The possible penalty shootout does not count for settlement.
settlement. If the listed player is not in the starting line-up for the match, bets are settled as
Total Player Cards / Player Cards Plus/Minus: Bets are settled on regular time plus overtime (if any).
overtime (if any). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up
listed player is not in the starting line-up for the match, bets will be settled as void.
Player Total Takedowns / Player Takedowns Over/Under: Bets are applied to regular time plus overtime.
(if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up for the match, the bets will be settled.
in the starting line-up for the match, bets will be settled as void.
Total Player Assists / Over/Under Player Assists: Bets are settled on regular time plus extra time (if overtime).
plus extra time (if any). The possible penalty shootout will not count for settlement. If the listed player is not in the
is not in the starting line-up for the match, bets will be settled as void.
All special basketball player markets are settled according to the official source.
source. Possible overtime is included in the settlement of all available markets.
Anytime / Xth goal scorer (LIVE): bets apply to regulation time only. All players offered are
players offered are considered as participants. If a player not included in the list scores a goal, all bets on players not included in the list are
on the listed players are valid. For settlement purposes, only goals and assists scored during regulation time are considered.
scored during regulation time are considered for settlement purposes. Note that if the score after regulation time is 0-0, all bets will be settled as losses. All bets on players who were on the roster but left the game before the end of the game (such as injuries or expulsions) will stand.
in the list but who left the game before the end of the match (such as injuries or expulsions) will stand.
Player scoring a point (LIVE): bets apply to regulation time only. All players
players offered are considered runners. If an unlisted player scores a point, all bets on listed players stand.
listed players stand. For settlement purposes, only goals and assists scored during regulation time are considered.
scored during regulation time are considered for settlement purposes. Please note that if the score after regulation time is 0-0, all bets will be settled as losses. All bets on players who were on the roster but left the game will stand in the list but who left the game before the end of the match (such as injuries or sending off) will stand.
Total Player Assists (Over/Under) (PREMATCH): Bets apply to regular time plus overtime (if applicable).
extra time (if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up of the
is not in the starting line-up for the match, bets will be settled as void.
Player Total Goals (Over/Under) (PREMATCH): Bets are settled on regular time plus extra time (if applicable).
(if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up for the match, the bets will not be settled.
in the starting line-up for the match, bets will be settled as void.
Player Total Saves (Over/Under) (PREMATCH): Bets are settled on regular time plus overtime (if applicable).
overtime (if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up of the
is not in the starting line-up for the match, bets will be settled as void.
Player Total Points (Over/Under) (PREMATCH): Bets are settled on regular time plus extra time (if applicable).
(if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up of the match, bets will be settled on the regular time plus extra time (if applicable).
in the starting line-up for the match, bets will be settled as void.
Player Shots Total (Over/Under) (PREMATCH): Bets are settled on regular time plus overtime (if applicable).
overtime (if applicable). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up of the
is not in the starting line-up for the match, bets will be settled as void.
Player Total Shots on Goal (Over/Under) (PREMATCH): Bets are settled on regular time plus extra time (if any).
extra time (if any). The possible penalty shootout will not count for settlement. If the listed player is not in the starting line-up
If the listed player is not in the starting line-up for the match, bets will be settled as void.
All special baseball player markets are settled according to the corresponding official source.
Potential additional innings played are included in the settlement of all available markets.
All special markets for American soccer players are settled according to the official source corresponding. Potential overtime is included in the settlement of all available markets.
Predict which of the competitors will occupy the highest place in the standings, have the best results or score the most points.
will score the most points. For these bets to stand, participants must have actively participated in the event.
must have actively participated in the event. In the event that both players achieve the same ranking or the same amount of points
the same ranking or the same amount of points, bets will be void.
Betting on Outrights
It must be predicted which of the participants (3 or more) will occupy the highest position or have the best results or the most points.
results or the most points. For these bets to stand all participants must actively participate in the event.
actively participate in the event.
If one or more of the participants does not take part in the event, the odds of the remaining participants are recalculated and settled with a
and settled with a reduction in the odds, with the odds of the missing participants being applied to the remaining participants.
the probability of the missing participants to the rest of the participants applying the same margin.
If two or more participants reach the same winning result and therefore reach a tie, the odds applied will be equal to the accepted odds.
the odds applied will be equal to the accepted odds divided by the number of tied participants (Example with an initial odds of 2.70 and three
initial odds of 2.70 and three participants in a tie the final odds will be 2.70/3 = 0.90), unless
the regulator's team chooses only one winner with additional statistical criteria (Example:
Betting on Cards markets
A yellow card counts as 1 card. A red card counts as 2 cards. If a player receives a
yellow card plus a second yellow card, leading to a red card, this counts in total as 3 cards.
As a result, a player cannot receive more than 3 cards. Settlement of bets will be
based on all available card information presented during the duration of the event. The
Cards shown after the final whistle will not be taken into consideration for Settlement.
Cards shown to persons not playing in the match (Players who have already left the field,
Directors, players on the bench who are not yet participating in the match) will not be taken into consideration for Settlement.
for the settlement of bets.
Betting on Cards and Points markets
A yellow card counts as 10 points and a yellow card counts as 25 points. The second yellow card for a player
yellow card for a player leading to a red card is not taken into account. As a result, a player cannot receive more than 35 points.
can receive no more than 35 points. Settlement will be based on all available card data appearing during the regular time of an event.
during the regular time of an event.
Corner kicks that are awarded but not taken will not be taken into account for the settlement of bets.
bets. Corner kicks awarded to a team but not taken will not be taken into account for settlement.
settlement of bets.
The first interval is considered as the period of time from 00:00 to the end of the minute indicated as the final minute.
indicated as the final minute. For the avoidance of doubt the interval from minute 1-15 is considered to be the time period from
00:00 to 14:59.
The last interval of a period is considered to be from the minute indicated to the end of the period, as this is decided by the referee.
decided by the referee. For the avoidance of doubt the interval 30-45 is considered from period 29:00 to the end of the first half.
end of the first half. The interval 75-90 is considered from the period 74:00 to the end of the full time.