To be number 1 in Latin countries with a product 100% adapted to our Latin blood. We have the privilege of being different from the rest of the world and we need a platform adapted to us.
To bring our professionalism and experience harvested in Europe to the Latin American market with a brand totally new and adapted to the market. Our goal is to offer an excellent and close service to all types of players NOT only to those with a higher purchasing power.
To achieve this mission, we have values that we have been fulfilling for more than 15 years in the European market:
- To provide our players with a platform adapted to them and where they can find what they are really looking for.
- To have the best customer service on the continent. Treating and taking care of our customers is the main pillar of our business.
- To promote responsible and fair gaming. And at the same time collaborate with non-profit associations to build a better and fairer world.
- To guarantee fast and timely payouts to all our customers and with as many options as possible.
- To guarantee our players a secure online platform. For this we have SSL certificates in all our platform and casino games.
- Immediate Deposits and Withdrawals.
For your convenience, we offer a wide variety of payment solutions in different currencies so that you can make your deposits and withdrawals in the fastest, safest and most comfortable way at MiCasino.com. We make sure that our payment methods work as quickly and securely as possible and that they are always up to date with the latest security and technology policies. Credit and debit card transactions may take a little longer as we depend on the banks to process your money. We only work with the best banks that ensure maximum security of your money and your deposits and withdrawals.
- Top quality customer support 24/7
The MiCasino.com support team is made up of highly qualified professionals who will be happy to help you with any problem or question related to the site 24 hours a day, 7 days a week, 365 days a year. Our main goal is to have the BEST customer support team in Latin America to ensure that your visit to MiCasino.com is as pleasant and enjoyable as possible. You can contact us via the live chat on the site or write us at the following email [email protected].
- We have the best money laundering policies (AML).
MiC Group Entertainment N.V. takes AML policies very seriously and makes sure to always meet the highest AML 5th Amendment standards. In addition, MiC Group Entertainment N.V. makes sure to request the appropriate information from each client each time it meets certain requirements as mandated by the international AML regulation, as well as to implement procedures and protocols to ensure that the risk of money laundering is minimized as much as possible.